Privacy Policy
Power Hydraulics Pty Ltd respects your privacy and is committed to protecting the personal information we collect, hold, use and disclose.
This Privacy Policy explains how we manage personal information when you visit our website, contact us, request a quote, purchase products or engage us to provide hydraulic services.
This policy has been prepared with reference to the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.
1. About Power Hydraulics
Power Hydraulics Pty Ltd provides hydraulic repair and maintenance services throughout South Australia, including:
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Hydraulic hose repairs
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Hydraulic cylinder servicing and rebuilds
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Grease and airline repairs
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Hydraulic pumps, valves and equipment
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Hydraulic system design and supply
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Oils, grease and lubricants
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Workshop repairs
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Onsite repairs
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24-hour emergency hydraulic breakdown support
Our workshop is located in Williamstown, South Australia.
2. Personal information we collect
The personal information we collect will depend on how you interact with us.
We may collect:
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Your full name
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Telephone number
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Email address
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Residential, business, billing or worksite address
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Company or organisation name
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Job title or position
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Details about your enquiry
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Information about equipment, machinery or hydraulic components
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Machine make, model, serial number or part numbers
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Fault descriptions and repair requirements
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Worksite and breakdown locations
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Photographs, documents or technical information you provide
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Quotation, invoice and transaction information
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Payment and account information
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Records of telephone calls, emails and other correspondence
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Feedback, complaints and service records
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Employment or contractor application information
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Website and device information
Our website contact form currently requests your full name, phone number, email address and details about how we can assist you.
3. How we collect personal information
We may collect personal information:
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When you submit a form through our website
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When you call, email or message us
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When you request a quote
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When you arrange a repair, breakdown callout or workshop service
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When you purchase products, parts or lubricants
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During onsite inspections and service visits
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When you provide machinery or equipment information
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Through invoices, purchase orders and other business documents
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From your employer, representative, contractor or business associate
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When you apply for employment or contracting work
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Through cookies, website analytics and server logs
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From publicly available sources where lawful and appropriate
Where practical, we will collect personal information directly from you.
4. Why we collect personal information
We may collect, hold, use and disclose personal information to:
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Respond to enquiries
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Provide quotations and estimates
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Assess hydraulic faults and repair requirements
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Arrange workshop and onsite services
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Respond to emergency breakdowns
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Identify suitable parts, fittings, pumps, valves or components
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Supply hydraulic products, oils and lubricants
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Schedule technicians and service vehicles
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Communicate about current and completed work
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Process invoices, payments and purchase orders
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Manage customer, contractor and supplier relationships
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Maintain repair, service and warranty records
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Improve our services and customer experience
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Operate, maintain and secure our website
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Meet insurance, taxation, workplace safety and legal obligations
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Investigate complaints, disputes or suspected misuse
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Recruit employees and contractors
Power Hydraulics operates workshop services during normal business hours and provides emergency hydraulic breakdown support 24 hours a day, seven days a week.
We will generally only use personal information for the purpose for which it was collected, for a related purpose you would reasonably expect, with your consent or where required or authorised by law.
5. Equipment and worksite information
To properly assess a repair or breakdown, we may ask you to provide:
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The worksite or equipment location
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Machinery details
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Hydraulic component details
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Photographs or videos
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Fault descriptions
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Part or serial numbers
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Site access and safety information
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Details of previous repairs
You should only provide information that is relevant to the work.
Where you provide information about another person, employee, contractor or organisation, you must ensure you are authorised to provide it.
6. Website information and cookies
When you visit our website, certain technical information may be collected automatically, including:
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Your IP address
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Browser type
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Device type
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Operating system
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Pages visited
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Date and time of access
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Referring website
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General location information
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Interactions with website features
Our website may use cookies and similar technologies to:
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Operate website features
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Remember user preferences
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Improve website performance
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Understand how visitors use the website
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Prevent spam, fraud or misuse
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Measure website traffic and enquiries
You may disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.
7. Disclosure of personal information
We may disclose personal information to parties that assist us in operating our business, including:
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Employees and authorised representatives
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Hydraulic technicians and contractors
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Equipment, parts and product suppliers
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Freight and delivery providers
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Accountants, insurers and legal advisers
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Banks and payment service providers
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Website developers and hosting providers
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Email, cloud-storage and software providers
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Information technology and cybersecurity providers
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Government agencies, regulators or law-enforcement bodies
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Emergency services where necessary
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Other parties authorised by you
We may also disclose information where required or authorised by Australian law.
We do not sell or rent personal information to third parties.
8. Suppliers and service providers
To complete a repair or supply suitable equipment, we may provide limited information to hydraulic component manufacturers, parts suppliers, freight providers or other specialist service providers.
We will only provide information reasonably necessary to arrange the product, repair, delivery or service.
Power Hydraulics works with suppliers of hydraulic hoses, fittings, lubricants, pneumatic equipment, pumps and related hydraulic products.
9. Overseas storage and disclosure
Some website, email, cloud-storage, analytics, software or information technology providers may store or process information outside Australia.
The countries in which information may be processed will depend on the service providers used by Power Hydraulics and may change over time.
Where the Australian Privacy Principles apply, we will take reasonable steps to ensure overseas recipients handle personal information appropriately.
Australian privacy guidance requires covered organisations to explain whether personal information is likely to be disclosed overseas and, where practicable, identify the relevant countries.
10. Direct marketing
Where permitted by law, we may use your contact details to send information about:
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Hydraulic services
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Products and parts
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Maintenance services
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Business updates
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Relevant offers or promotions
You may ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option where provided.
We may still send necessary communications relating to an active enquiry, quotation, repair, account or transaction.
11. Storage and security
We may store personal information electronically, in physical records or through authorised third-party service providers.
We take reasonable steps to protect personal information from:
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Misuse
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Interference
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Loss
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Unauthorised access
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Unauthorised modification
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Unauthorised disclosure
Security measures may include:
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Password protection
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Access restrictions
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Secure website systems
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Software updates
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Antivirus and security tools
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Secure document storage
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Staff and contractor confidentiality procedures
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Regular backups
However, no electronic transmission or storage system is completely secure, and we cannot guarantee the absolute security of information transmitted over the internet.
The Australian Privacy Principles require covered organisations to take reasonable steps to protect personal information and to destroy or de-identify information when it is no longer required, unless it must legally be retained.
12. Retention of personal information
We retain personal information for as long as reasonably necessary to:
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Provide services
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Maintain repair and warranty records
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Manage customer and supplier relationships
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Meet accounting and taxation requirements
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Resolve disputes
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Meet insurance and legal obligations
When personal information is no longer required, we will take reasonable steps to securely destroy it or remove identifying information, unless we are legally required to retain it.
13. Accessing and correcting your information
You may contact us to:
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Request access to personal information we hold about you
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Ask us to correct inaccurate, incomplete or outdated information
We may ask you to verify your identity before processing your request.
In some circumstances, we may be permitted to refuse access. If this occurs, we will explain the reason where required by law.
The Australian Privacy Principles provide rights concerning access to and correction of personal information held by covered organisations.
14. Remaining anonymous
Where practical and lawful, you may contact us anonymously or use a pseudonym.
However, we may require your identity, contact details and location to:
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Prepare an accurate quotation
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Attend a worksite
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Respond to a breakdown
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Order parts
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Complete repairs
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Process payments
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Meet safety requirements
We may be unable to provide certain services without sufficient identifying information.
15. Employment and contractor information
When you apply for employment or contracting opportunities, we may collect:
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Your name and contact information
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Résumé and employment history
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Qualifications, licences and certifications
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References
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Work eligibility information
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Relevant trade experience
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Safety, training and competency information
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Other information required to assess your suitability
This information will be used to assess your application, verify your qualifications and manage recruitment or engagement processes.
16. Third-party websites
Our website may contain links to external websites, social media platforms or online services.
Power Hydraulics is not responsible for the privacy practices, security or content of third-party websites.
You should review the privacy policy of any external website before providing personal information.
17. Privacy complaints
You may contact us if you believe we have not handled your personal information appropriately.
Please include:
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Your name and contact information
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A description of your concern
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Relevant dates or communications
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The outcome you are seeking
We will investigate your complaint and aim to respond within a reasonable period, generally within 30 days.
If you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner.
18. Changes to this Privacy Policy
We may update this Privacy Policy when:
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Our services change
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Our website changes
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We use new technology or service providers
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Our information-handling practices change
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Australian privacy requirements change
The latest version will be published on our website with the date it was last updated.
The Office of the Australian Information Commissioner recommends that privacy policies be clearly expressed, kept current and tailored to the organisation’s actual information-handling practices.
19. Contact us
For privacy enquiries, access or correction requests, or complaints, contact:
Power Hydraulics Pty Ltd
Address:
45–63 Mount Crawford Road
Williamstown SA 5351
Australia
Phone:
0431 024 213